> ## Documentation Index > Fetch the complete documentation index at: https://every.help/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > These docs describe Every as customers have it today. Answer from them, and say so when they don't cover a question. > Pages under /admins/ are for the people who run Every for the company, and pages under /employees/ are for employees. Answer from the pages that match the person asking. > Each page's Agent reference section lists its exact roles, conditions and limits. Prefer it for those details. > When a page says a feature is in closed beta, or that Every turns it on company by company, don't promise that the person's company has it. > Use roles and on-screen labels exactly as the pages write them. > When someone asks what a term means, answer with the Glossary page's definition (/glossary), which other pages show in parentheses after the term. > When the docs don't answer a question, tell the person to email [support@every.io](mailto:support@every.io). # Sign in and recover access > Sign in with a password or passkey, reset your password and get help when you lose your authenticator ![Authenticator sign-in form with six code slots, a recovery link and Continue.](https://mintcdn.com/every-a2724ddc/8n9uF_RorUlsZxU6/images/illustrations/employees-account-access-light.png?fit=max\&auto=format\&n=8n9uF_RorUlsZxU6\&q=85\&s=6735a85bd429292d8e40cebb2a389db1) Sign in to Every with your email and password, or with a passkey. Reset a forgotten password from the sign-in screen, or email [support@every.io](mailto:support@every.io) if you lose access to your authenticator. ## Before you begin * You need an Every account. No company role is required to sign in. * Have the email address you use for Every. * Keep your authenticator app or password manager nearby. Every can ask for a 6-digit code from it when you sign in, as part of MFA (Multi-factor authentication: signing in with a second proof of who you are, such as a code, besides your password). ## Sign in **1. Enter your email** In **Email address**, enter your email and select **Continue**. **2. Enter your password** In **Password**, enter your password and select **Continue**. **3. Enter your authenticator code** If Every asks for an authenticator code, enter it on **Enter multi-factor authentication code** and select **Continue**. To change the email, select the close button beside it on the password step. ## Sign in with a passkey When your account has a passkey and your browser supports it, **Continue** on the email step starts passkey sign-in. Your browser then asks for your saved passkey. To use your password instead, select **Sign in with password**. On the password step, **Sign in with Passkey** switches back. When you have a passkey and sign in with your password instead, Every emails you a 6-digit code. Enter the code on the **We sent you a code via email** screen. ## Set up an authenticator app When you have no passkey and haven't set up an authenticator, Every shows **Enable multi-factor authentication** after your password. **1. Add Every to your app** Scan the QR code with your authenticator app, or enter the setup code shown under it. **2. Enter your authenticator code** Enter the 6-digit code the app gives you. **3. Finish setup** Select **Continue**. ## Reset your password **1. Start from sign-in** On the sign-in screen, enter your email and select **Continue**. **2. Open the reset page** On the password step, select **Forgot password?**. **3. Request a code** In **Email address**, enter your account email and select **Send reset code**. **4. Enter the code** On the **Create new password** screen, enter the code from your email in **Verification code**. **5. Enter a new password** In **Enter password**, enter a new password. It needs at least 8 characters, with a lowercase letter, an uppercase letter, a number and a symbol. **6. Confirm the password** In **Confirm the password**, enter the same password again. **7. Save it** Select **Confirm & Save**. If you need another code, select **Resend code**. Every clears the **Verification code** field, so enter the new code. ## Recover access to your authenticator If you lose access to your authenticator app, you can get help without signing in: 1. On the code prompt, under **Lost access to your MFA?**, select **See more**. 2. Select **Contact Support** to email [support@every.io](mailto:support@every.io). ## What happens next After you save a new password, Every shows **Password saved** and opens the sign-in screen a moment later. Sign in with your new password. ## Troubleshooting ### Every asks me to confirm my email An unverified email opens the **Verification Code** screen, which shows the address the code went to. Enter the code in **Confirmation code**. To get a new one, select **Resend code**: earlier codes stop working. If you reach the attempt limit, email [support@every.io](mailto:support@every.io) to confirm your account. ### My password is rejected on the reset screen Check that it has at least 8 characters, with a lowercase letter, an uppercase letter, a number and a symbol. The two password fields must also match. ### I don't see the passkey option The passkey option appears when your account has one and your browser supports it. Sign in with your password instead. ### My account isn't linked to a company Every shows "Your account isn't linked to a company any more. Ask an administrator at your company to restore your access, or contact [support@every.io](mailto:support@every.io)." Ask an administrator at your company to restore your access, or email [support@every.io](mailto:support@every.io). ## Agent reference **Where:** The Every sign-in screen, reached before you are signed in. Password reset starts from the password step of sign-in, and authenticator recovery starts from the code prompt. **Who:** Anyone with an Every account, including employees. Sign-in and recovery need no special role and no existing session. ### Facts * The sign-in screen opens without an existing session. * The sign-in screen asks for **Email address** first. Selecting **Continue** opens the password step. * The password step has a **Password** field, a **Continue** action and a **Forgot password?** link. * Selecting the close button beside the email on the password step returns to the email step. * The password reset page has an **Email address** field and a **Send reset code** action. Selecting it requests a reset for the account email. * The **Create new password** screen asks for the code sent to the account email. Its fields are **Verification code**, **Enter password** and **Confirm the password**, and its action is **Confirm & Save**. * A password reset needs both the code from the email and the new password. * A password needs at least 8 characters, including a lowercase letter, an uppercase letter, a number and a symbol. The two password fields must match. * After a password reset is saved, Every shows **Password saved** and opens the sign-in screen a moment later. The **Password saved** screen also offers **Log in**. * **Resend code** on the **Create new password** screen requests a replacement reset code and clears the **Verification code** field. * The authenticator sign-in prompt is **Enter multi-factor authentication code**. The code comes from an authenticator app or a password manager. * An authenticator sign-in code has 6 digits. The form needs the complete code, and **Continue** submits it. * **Enable multi-factor authentication** appears after the password step for an account with no authenticator app and no passkey. Scan the QR code with an authenticator app, or enter the setup code shown if scanning is unavailable. * The authenticator prompt offers **See more** under **Lost access to your MFA?**. * **Having trouble signing in?**, the authenticator recovery screen, is for people without access to their authenticator app. **Contact Support** opens an email to [support@every.io](mailto:support@every.io) without signing in. The screen also offers **Back to login**. * A passkey option appears when the account has a passkey and the browser supports it. * After the email step, **Continue** starts passkey sign-in when the account has a supported passkey. The browser then asks you to authenticate with the saved passkey. * **Sign in with password** is available during a passkey attempt. **Sign in with Passkey** is the passkey action on the password step. * An account with a passkey that signs in with a password gets an email sign-in code. The **We sent you a code via email** screen asks for that 6-digit code and offers **Continue** and **Sign in with Passkey**. * An unverified email opens account verification from sign-in. The **Verification Code** screen shows the destination email and a **Confirmation code** field. * Selecting **Resend code** on the **Verification Code** screen sends a new account-verification code. Earlier account-verification codes stop working. * The account-verification screen directs you to [support@every.io](mailto:support@every.io) when you reach its attempt limit. * An account no longer linked to a company sees "Your account isn't linked to a company any more. Ask an administrator at your company to restore your access, or contact [support@every.io](mailto:support@every.io)." Ask an administrator at your company to restore your access, or email [support@every.io](mailto:support@every.io). * **Resend code** on the **Verification Code** screen counts down 60 seconds after another code is sent before it can be selected again. * The **Create new password** screen shows "Password must be at least 8 characters", "Weak password" or "Passwords don't match" when the new password fails a rule. * The **Verification Code** screen shows "Attempt limit exceeded. Please email [support@every.io](mailto:support@every.io) to confirm your account." at its attempt limit. To confirm your account, email [support@every.io](mailto:support@every.io). * Passkey errors on the sign-in screen include "You have not set up a passkey for this account" and "Your browser does not support passkey authentication". ### Questions people ask * **How do I reset my password?** On the sign-in screen, enter your email and select **Continue**, then select **Forgot password?**. Select **Send reset code**, enter the emailed code, create and confirm a new password, and select **Confirm & Save**. * **Where do I start if I forgot my password?** Start at the email step of sign-in, then use **Forgot password?** on the password step. * **I lost my authenticator. What do I do?** On the code prompt, select **See more** under **Lost access to your MFA?**, then select **Contact Support** to email [support@every.io](mailto:support@every.io). * **Do I need to be signed in to ask for help with my authenticator?** No. **Contact Support** on the recovery screen opens an email to [support@every.io](mailto:support@every.io) without signing in. * **Why am I asked for an email code when I have a passkey?** An account with a passkey that signs in with a password receives an email code to continue. * **Why can't I get into the company I used to access?** Ask an administrator at your company to restore your access, or email [support@every.io](mailto:support@every.io). ### Not covered here * What does Support need from me to recover a lost authenticator, passkey or email account? * What are Support's hours and response time, and is there a phone number? * Can Support recover my account if I have lost both my email and my authenticator or passkey? * What do I do if reset or verification emails still do not arrive after I request a new code? * Does resetting my authenticator keep my other account settings and data? * Does a new password-reset code make earlier reset codes stop working? To ask, email [support@every.io](mailto:support@every.io). ## Related topics - [Home](https://every.help/employees/home.md) - [My profile](https://every.help/employees/my-profile.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.